IT Specialist

Permanent employee, Full-time · Mexico

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Your mission
About Mirai RiskTech
Mirai RiskTech is the global technology leader in Balance Sheet Management, Financial Risk and Regulation. With pioneering SaaS Solutions and consulting services, we empower banks to shorten the path to success in risk management and regulatory compliance.
Mirai RiskTech operates with fully remote operations and main employee hubs in Madrid, Mexico City, and Boston. Our team comprises 150 professionals from over 20 countries, fostering a collaborative international culture at the intersection of technology, data, consulting, and finance.
 
About the Role
Mirai RiskTech is looking for an experienced IT Specialist to join our growing IT team. This role will support IT operations across both the U.S. and Mexico, contributing to infrastructure, systems management, and end-user support. Reporting to the IT Manager, the IT Specialist will work closely with the global IT and HR teams to ensure smooth onboarding, technology alignment, and operational excellence.
 
Key Responsibilities 
  • Provide technical support to end users via our ticketing system.
  • Manage and maintain IT asset inventory (hardware and software, internal and external).
  • Support onboarding and offboarding activities, including hardware provisioning and account setup.
  • Troubleshoot and resolve issues related to hardware, software, and Windows operating systems.
  • Replace and maintain IT hardware components as needed.
  • Collaborate with global IT and cybersecurity teams to align with corporate policies, processes, and compliance standards.
  • Maintain and administer Microsoft Entra ID, Microsoft 365, and Microsoft Intune.
  • Develop and maintain PowerShell scripts to support automation and operational efficiency.
Your profile
Qualifications
  • Bachelor's degree in Information Technology or a related field. Proof of academic credentials and professional license number required.
  • English proficiency: B2 level (required).
  • Minimum of 5 years of experience in IT roles.
  • Strong technical knowledge of:
    1. Microsoft Windows operating systems
    2. Microsoft Intune
    3. Microsoft Entra ID (formerly Azure AD)
    4. Microsoft Active Directory
    5. PowerShell scripting
    6. Security policies and compliance
    7. Hardware diagnostics and repair
    8. Software deployment and installation
 
Preferred Profile
We are looking for a proactive and self-motivated individual with strong problem-solving skills and a genuine interest in technology. The ideal candidate is someone who:
 
  • Takes initiative and brings ideas to improve IT processes.
  • Has a strong desire to learn and stay up to date with emerging technologies.
  • Is reliable, well-organized, and able to manage multiple tasks independently.
  • Communicates effectively and collaborates comfortably in a global, multicultural environment.
  • Thrives in a dynamic setting where adaptability and ownership are valued.
 
 
Location
This position is based in Mexico City and follows a primarily remote work model, with regular on-site meetings as required.
Why us?
Why Mirai Risk Tech?
 
 

At Mirai Risk Tech, our people are our greatest asset. We offer flexibility, work-life balance, and a comprehensive benefits package designed to support your professional and personal growth.
  • Work From Anywhere: Remote work on demand of each position.
  • Events: on-site and on-line events to foster team bonding.
  • Flexible Hours: Enjoy shorter workdays on Fridays.
  • Career Growth: We offer multiple fast-paced career paths with annual performance reviews.
  • Attractive benefit package
     
Mirai offers equal opportunities and accepts application from all the sectors of the society, the company does not discriminate for race, religion, ethical origin, incapacity, age, nationality, marital status, sexual orientation, gender identity or any other motive protected by the current law.
Personal data will be processed by Mirai as responsible to evaluate the authenticity of the application for this position or other ones. You can see the policy in this link  
https://www.mirairisktech.com/privacy-policy
About us

Mirai is the global technology leader in Balance Sheet Management, Financial Risk and Regulation.

Mirai operates with fully remote operations and main employee hubs in Madrid, Mexico, and Boston. Our team comprises 150 professionals from over 20 countries, fostering a collaborative international culture at the intersection of technology, data, consulting, and finance.

We empower banks to shorten the path to success in risk management and regulatory compliance with a comprehensive portfolio of enterprise SaaS solutions and consulting services.

  • Our Solutions - Leveraging pioneering cloud-native risk technology, we offer the world’s most scalable and high-performing Balance Sheet Management Solution Suite in the global market. The Mirai Solution Suite integrates Asset and Liability Management (ALM), liquidity, Funds Transfer Pricing (FTP), and regulatory reporting. Powered by our proprietary SaaS, the Mirai Platform, it is engineered as a flexible, modular, and transparent system that effectively addresses the evolving business needs and regulatory pressures faced by Tier 1 banks and G-SIBs.


  • Our Services - Mirai Consulting, our business and technology consultancy dedicated to driving impactful transformations for financial entities worldwide. We provide end-to-end services with a team of business consultants and software engineers guiding clients through the design and implementation of cutting-edge data solutions. Leveraging pioneering technology, we optimize balance sheet management, risk management, and regulatory compliance processes.

Our Company Values

We work together as a well-oiled machine, hold ourselves accountable to the highest possible standards of execution, push boundaries with relentless ambition, and prioritize customer needs above everything else. Here are the guiding principles that shape our culture and fuel our success:

  • ExcellenceContinuously improving our services and solutions with top quality assurance. 

  • AmbitionSetting inspiring goals for product innovation and revenue growth.

  • Commitment:  Delivering ongoing value to customers, upholding the highest ethical standards.

  • TeamworkPromoting collaboration and open communication among team members.

  • Customer-centricity: Focusing on exceptional user experiences and world-class implementations.

Tus tareas
About Mirai RiskTech
Mirai RiskTech is the global technology leader in Balance Sheet Management, Financial Risk and Regulation. With pioneering SaaS Solutions and consulting services, we empower banks to shorten the path to success in risk management and regulatory compliance.
Mirai RiskTech operates with fully remote operations and main employee hubs in Madrid, Mexico City, and Boston. Our team comprises 150 professionals from over 20 countries, fostering a collaborative international culture at the intersection of technology, data, consulting, and finance.
 
About the Role
Mirai RiskTech is looking for an experienced IT Specialist to join our growing IT team. This role will support IT operations across both the U.S. and Mexico, contributing to infrastructure, systems management, and end-user support. Reporting to the IT Manager, the IT Specialist will work closely with the global IT and HR teams to ensure smooth onboarding, technology alignment, and operational excellence.
 
Key Responsibilities 
  • Provide technical support to end users via our ticketing system.
  • Manage and maintain IT asset inventory (hardware and software, internal and external).
  • Support onboarding and offboarding activities, including hardware provisioning and account setup.
  • Troubleshoot and resolve issues related to hardware, software, and Windows operating systems.
  • Replace and maintain IT hardware components as needed.
  • Collaborate with global IT and cybersecurity teams to align with corporate policies, processes, and compliance standards.
  • Maintain and administer Microsoft Entra ID, Microsoft 365, and Microsoft Intune.
  • Develop and maintain PowerShell scripts to support automation and operational efficiency.
Tu perfil
Qualifications
  • Bachelor's degree in Information Technology or a related field. Proof of academic credentials and professional license number required.
  • English proficiency: B2 level (required).
  • Minimum of 5 years of experience in IT roles.
  • Strong technical knowledge of:
    1. Microsoft Windows operating systems
    2. Microsoft Intune
    3. Microsoft Entra ID (formerly Azure AD)
    4. Microsoft Active Directory
    5. PowerShell scripting
    6. Security policies and compliance
    7. Hardware diagnostics and repair
    8. Software deployment and installation
 
Preferred Profile
We are looking for a proactive and self-motivated individual with strong problem-solving skills and a genuine interest in technology. The ideal candidate is someone who:
 
  • Takes initiative and brings ideas to improve IT processes.
  • Has a strong desire to learn and stay up to date with emerging technologies.
  • Is reliable, well-organized, and able to manage multiple tasks independently.
  • Communicates effectively and collaborates comfortably in a global, multicultural environment.
  • Thrives in a dynamic setting where adaptability and ownership are valued.
 
 
Location
This position is based in Mexico City and follows a primarily remote work model, with regular on-site meetings as required.
¿Por qué nosotros?
Why Mirai Risk Tech?
 
 

At Mirai Risk Tech, our people are our greatest asset. We offer flexibility, work-life balance, and a comprehensive benefits package designed to support your professional and personal growth.
  • Work From Anywhere: Remote work on demand of each position.
  • Events: on-site and on-line events to foster team bonding.
  • Flexible Hours: Enjoy shorter workdays on Fridays.
  • Career Growth: We offer multiple fast-paced career paths with annual performance reviews.
  • Attractive benefit package
     
Mirai offers equal opportunities and accepts application from all the sectors of the society, the company does not discriminate for race, religion, ethical origin, incapacity, age, nationality, marital status, sexual orientation, gender identity or any other motive protected by the current law.
Personal data will be processed by Mirai as responsible to evaluate the authenticity of the application for this position or other ones. You can see the policy in this link  
https://www.mirairisktech.com/privacy-policy
¿Quiénes somos?

Mirai es la empresa global líder en tecnología de Gestión de Balance, Riesgos Financieros y Regulación.

Mirai cuenta con operaciones totalmente remotas con hubs de empleados en Madrid, México y Boston. Nuestro equipo está compuesto por 150 profesionales de más de 20 países, fomentando una cultura internacional colaborativa en la intersección de tecnología, consultoría y finanzas.


Mirai ofrece soluciones de software SaaS y servicios de consultoría para grandes empresas que ayudan a los bancos a cortar el camino hacia el éxito en todo lo relativo a la gestión de riesgos y el cumplimiento regulatorio.


Nuestras soluciones – Basada en tecnología nativa en la nube, ofrecemos la suite de gestión de balance más escalable y de alto rendimiento del mercado global. La suite de soluciones Mirai integra de forma unificada las funcionalidades de gestión de activos y pasivos (ALM), gestión de liquidez, la fijación de precios de transferencias de fondos (FTP) y generación de informes regulatorios. Todas las soluciones se ofrecen de manera unificada a través de nuestra plataforma SaaS propietaria, la plataforma Mirai, diseñada como un sistema flexible, modular y transparente que aborda eficazmente las necesidades de negocio junto con las constantes presiones regulatorias a las que se enfrentan los bancos de Nivel 1 y los G-SIBs.


Nuestros servicios - Mirai Consulting, nuestra división de consultoría de negocio y tecnología dedicada a mejorar las operaciones de gestión de riesgo de entidades financieras de todo el mundo. Ofrecemos servicios integrales con un equipo de consultores de negocio e ingenieros de software que guían a los clientes en el diseño, implementación y operación de soluciones de datos a través de las últimas tecnologías. Nuestro foco radica en proyectos de optimización de gestión de balance, gestión de riesgos y procesos de cumplimiento normativo regulatorio.


Nuestros Valores Corporativos

Trabajamos juntos como una máquina bien engrasada, nos responsabilizamos de cumplir con los más altos estándares de ejecución, empujamos los límites con una ambición incansable y priorizamos las necesidades de los clientes por encima de todo. Estos son los principios que guían nuestra cultura y alimentan nuestro éxito:
  • Excelencia: Mejorando continuamente nuestros servicios y soluciones con una garantía de calidad superior.

  • Ambición: Estableciendo objetivos inspiradores para la innovación de productos y el crecimiento.

  • Compromiso: Ofreciendo valor continuo a los clientes, manteniendo los más altos estándares éticos.

  • Trabajo en equipo: Promoviendo la colaboración y la comunicación abierta entre los miembros del equipo.

  • Centrados en el cliente: Enfocándonos en experiencias de usuario excepcionales e implementaciones de clase mundial.

We are looking forward to meeting you!
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